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If for any reason the customer is not satisfied with his purchase, the items can be returned within 14 days from the date of receipt of the goods.

Cost of Return:

  • Italy: 12€ (first change is free)
  • Europe: At customer's charge
  • Rest of the World: At customer's charge

How to make the refund:

  • 1) Make sure that the products are in the same condition in which you received them, with the tags still attached and with the receipt inside the package;
  • 2) Send a request for a refund to resi.e.cambi.milano51@gmail.com;
  • 3) Once approved, you can choose whether to book the shipment personally or ask us to send the courier to your address at a cost of € 12;
  • 4) As soon as the goods have arrived in the shop, we will verify that the items are in the same initial conditions and we will refund them.

Refunds will be made after receipt, verification and acceptance of the goods.
The customer will be refunded the amount paid at the time of purchase, less the return management costs.
For orders paid by credit card, the refunded amount will be available in about 5-10 days.
In the case of payment via Paypal, the amount will be returned to the original account.
In the case of cash on delivery or bank transfer, you must provide us with your IBAN to make a transfer in your favor.
The REFUND is always made on the value of the item / s purchased and therefore net of any other shipping and / or cash on delivery costs incurred at the time of purchase.